Send us an email

Fill out the contact form below to send us an email with your question about visitor visas.

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E-mail response times

You will receive a response by email within three workdays. If you urgently need an answer from UDI, please call us instead of using a contact form. Feel free to check if you can find the answer to your question under our Frequently Asked Questions.

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Ask our chatbot or chat with a case worker

You will first meet our chatbot, which is open 24 hours a day. If our chatbot cannot help you, you can ask to chat with a case worker Monday, Tuesday, Thursday and Friday between 10 a.m. and 2:30 p.m.

You will find our chatbot here.

You can send us an email by completing the contact form below. It is not possible to use the contact form to send an email to UDI between 10:00 and 14:30 (CEST) on Mondays, Tuesdays, Thursdays and Fridays.

Contact form

Information about you

First name and middle name (mandatory):

Family name (mandatory):

Phone number including country code (mandatory):

Email adress (mandatory):

I am (mandatory):

If your enquiry concerns a case that is currently under consideration or a previous case, please fill in the questions below

DUF-number (12 digits, for example: 2014 123456 78):

First name and middle name (mandatory):

Family name:

Citizenship:

Date of birth (DD/MM/YYYY, for example: 02/01/1988):

Your question (mandatory):

We can use your email address to send you user surveys from UDI. It is up to you whether you wish to take part in them.

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